We're Here for You

Your well-being is our priority, and our dedicated support team is ready to assist you every step of the way.

Got Questions? We've Got Answers!

My health screening expenses are covered by my employer as part of the employee benefit package. Do I get an official receipt upon successful purchase?

Yes, you will obtain a receipt from completing the purchase on our site, however we recommend verifying with your company whether they accept the provider’s receipt for a pay-and-claim arrangement.

I am searching for a corporate health screening package that would suit my employee. Do you have a sales channel that I can directly be in touch with?

Please reach out to our corporate sales representative at care@ewamed.com

Do I need to register an account if I’m not buying anything?

No, you can freely explore our marketplace and view the packages and services available without a user account. However, if you decide to make a purchase, you will be prompted to register a valid user account during the checkout process or before making a purchase. Having an account ensures a smooth and secure transaction and allows you to track your orders and manage your preferences in the future.

Where is your location, and how do I confirm whether the offered package or service is available in my area.

Our healthcare providers spread across the country. To confirm the availability of a specific product or service in your area, please review the product/service details before proceeding with payment.

Is EwaMed available on mobile app version?

As of now, EwaMed is only accessible through the web. However, you can still access EwaMed on your mobile device with your preferred web browser. Simply navigate to our website, www.ewamed.com. We are continuously working to enhance the user experience, so stay tuned for any updates regarding a mobile app in the future!

I am making the purchase for someone else. Is that okay?

You may complete the purchase on behalf of someone else. Just make sure to enter the information of the person who will be using the purchased package, rather than your own information. Our customer support unit will be validating the information before we transfer the purchase details for appointment booking at the relevant providers.

What type of personal information do you keep a record of?

We only collect and retain essential personal information required for the purposes of our services. This typically includes basic contact information such as your name, email address, and shipping address. We do not collect sensitive personal information such as financial details or medical records unless explicitly required for a specific service, and we will always seek your consent before collecting such data.

Do you retain my medical records?

No, EwaMed does not have access to customer medical records as part of our package fulfilment process. We merely provide the platforms on which the healthcare providers market their offered packages.

Do you keep my personal records?

Yes, only to an extent required by our site to process your purchase and general registration record.

What are your customer support hours?

Our customer support is available on weekdays (Monday to Friday) from 9:00 AM to 5:30 PM (GMT+8). We will try to respond to any tickets/inquiries received after working hours during the next business day.

How can I reach your customer support?

You can choose one or more of the following methods most convenient to you to reach out to our dedicated support team:

Contact Us Page: Fill up an online form via our “Contact Us” page.
Email: Send an email to our customer support team at care@ewamed.com. Be sure to include relevant information about your inquiry or issue in the email to receive a prompt and accurate response.
Live Chat: Some websites offer a live chat feature, allowing you to chat with a customer support representative in real-time. This can be a quick and convenient way to get your questions answered.
Social Media: You can send a direct message or post your inquiry on our social media page, and the support team will respond accordingly.
FAQ section: Check out our Frequently Asked Questions (FAQ) section. Often, you can find answers to common questions there, which may resolve your issue without the need to contact customer support directly.

Before reaching out to customer support, make sure you have relevant information about your inquiry or issue, such as your order number (if applicable), account details, and a clear description of the problem you are facing. Providing this information will help the support team assist you more effectively.

If you are unable to find customer support contact information on the website, consider checking your email for any previous communications with the company, as they may have provided contact details there. Additionally, you can refer to the company’s Terms of Service or Privacy Policy for more information on how to reach customer support.

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Simplify and streamline Employee Well-being Solutions with us!

Managing employee well-being can be overwhelming, especially when dealing with medical claims, HR workflows, and various administrative tasks.

That’s where we come in. With our comprehensive suite of well-being solutions, we aim to ease your burden and empower you to focus on what matters most – growing your business.