Privacy Policy

Last Updated: Aug 2023

Welcome to EwaMed. This Privacy Policy applies to the data collected through our websites, EwaCare (the “Sites”) and Application (“App”) (collectively, the “Service” or “Services”) and outlines how we collect, use, disclose, and safeguard your personal information while using the Web App.  For the purpose of this policy, the use of “we,” “our,” or “us” throughout will refer to Visamed International Sdn. Bhd. company registration number 200801038443 (839789-M), the registered entity of the brand EwaMed. In collecting and processing personal data, we will comply with the Malaysian Personal Data Protection Act 2010 and other applicable data protection and privacy laws such as the Personal Data Protection Act of Singapore (Act) which may vary or be updated from time to time. By accessing or using the Sites, you consent to the practices described in this Privacy Policy.

  1. Information We Collect
    You can browse our website without informing us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in Singapore. When you register with us for the Services and create an account on our Sites and become a registered user (“User”), you will need to provide us with certain personally identifiable information to complete the registration, including:

    1.1. Personal Information: We may collect personal information, including but not limited to, your name, address, email address, phone number, and health-related information necessary for the use of the website/webapp and for facilitating transactions.
    1.2. Other Information: that you voluntarily choose to provide to us such as insurance details and including unique identifiers such as passwords, photos, videos or other information uploaded to the website/webapp, and personal data in communications and correspondence emails or letters that you send to us; and, additional personal information that may be relevant for us in order to provide our services to you, or to consider your request for any of our other products.
    1.3. Non-Personal Information: We may automatically collect certain non-personal information, such as device information, log data, and cookies to improve the Sites functionality and user experience.


  1. How We Use Your Information
    By continue using this Sites, you consent to the processing of your personal data for purposes which include but are not limited to the following:

    2.1. Provide Services: We use your personal information to provide you with access to healthcare packages, facilitate transactions, and fulfil your requests; investigate your complaints; perform core operational services (such as hosting, billing, fulfilment, data storage, security, insurance verification, or Site analytics);
    2.2. Communication: We may use your contact information to send you important updates, newsletters, marketing offers, promotions, and administrative messages; to promote the Services and services provided by our related corporations, business partners, clients and sponsors, including providing you with information about our other services;
    2.3. Personalization: We may use non-personal information to personalise and improve your experience on the Web App; and internal record keeping
    2.4. Compliance and Security: or internal investigations, audit or security purposes;
    2.5. Produce Statistical Reports: We may use statistical information that we collect in any way permitted by law, including from third parties in connection with their commercial and marketing efforts; to produce reports, collectively or at individual data level, for corporate reporting, research works and publications; for statistical analysis, profiling or other purposes for us to conduct category analysis, financial analysis, investigate service lapses, and to such other purposes directly related to the foregoing (collectively, “Purposes”).


  1. Data Sharing and Disclosure

    3.1. Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating the Sites, processing payments, and delivering services.
    3.2. Legal Compliance: We may disclose your information if required by law, government authorities, or to protect our legal rights, privacy, safety, or property, or the rights, safety, or property of our users.
    3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.


  1. Data Retention
    We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law, after  which we proceed to ensure that your personal data is destroyed, anonymized or permanently deleted if it is no longer necessary to store. Reasons to further store your information even after the fulfilment of the purpose includes:

    1) to satisfy legal, regulatory or accounting requirements;
    2) to protect the Company’s interest.


  1. Security
    We take appropriate measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.


  1. Your Choices
    6.1. Account Information: You have the right to access, update, or delete your account information by logging into your account settings.
    6.2. Communication Preferences: You can choose to opt-out of receiving promotional communications by managing your personal account settings


  1. Children’s Privacy
    The Sites is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us, and we will take appropriate steps to remove such information.


  1. Changes to Privacy Policy
    We reserve the right to modify this Privacy Policy at any time. We will notify you of any changes through the Services or other communication channels.


  1. Contact Us
    If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at