Our customer support is available on weekdays (Monday to Friday) from 9:00 AM to 5:30 PM (GMT+8). We will try to respond to any tickets/inquiries received after working hours during the next business day.

You can choose one or more of the following methods most convenient to you to reach out to our dedicated support team:

• Contact Us Page: Fill up an online form via our “Contact Us” page. 
• Email: Send an email to our customer support team at care@ewamed.com. Be sure to include relevant information about your inquiry or issue in the email to receive a prompt and accurate response.
• Live Chat: Some websites offer a live chat feature, allowing you to chat with a customer support representative in real-time. This can be a quick and convenient way to get your questions answered.
• Social Media: You can send a direct message or post your inquiry on our social media page, and the support team will respond accordingly.
• FAQ section: Check out our Frequently Asked Questions (FAQ) section. Often, you can find answers to common questions there, which may resolve your issue without the need to contact customer support directly.
  

Before reaching out to customer support, make sure you have relevant information about your inquiry or issue, such as your order number (if applicable), account details, and a clear description of the problem you are facing. Providing this information will help the support team assist you more effectively.

If you are unable to find customer support contact information on the website, consider checking your email for any previous communications with the company, as they may have provided contact details there. Additionally, you can refer to the company’s Terms of Service or Privacy Policy for more information on how to reach customer support.